Don’t Blame Watson for IBM’s Slide
IBM might be overhyping the AI engine that beat humans on Jeopardy! But it would take a superhuman effort to overcome the huge challenges facing the company.
If you’ve seen IBM’s advertisements or have read the proclamations that the company is making a big bet on Watson, its famed “cognitive computing” engine, you might be tempted to think the gamble is failing. After all, as IBM informed investors yesterday, even with the push to infuse all kinds of business services with Watson’s insights, net income fell 19 percent in the last quarter of 2015 and will likely drop again this year. But the problem doesn’t really seem to lie with a failure of Watson as a technology. IBM’s business challenge is so grand that it’s hard to imagine some smarter business services could have solved it.